LUMIERE Cancellation and Refund Policy
At LUMIERE, all ticket sales are final. Refunds are not offered unless event insurance was purchased at the time of your original ticket order.
1. Assumption of Risk
I understand that participation in activities at LUMIERE involves inherent risks, including but not limited to walking or traversing uneven surfaces (natural terrain, gravel, artificial turf, paved areas, plastic surfaces, concrete flooring), exposure to flashing/strobe lights, lasers, fog machines, loud noises, weather conditions, and other special effects that may trigger medical conditions (such as seizures or migraines). I voluntarily assume all risks of injury, illness, accident, or property damage that may occur from participation in this event.
2. Release of Liability
I hereby release, waive, and discharge Lumiere Events, LLC, its owners, organizers, sponsors, employees, contractors, volunteers, agents, partners, and affiliates (“Released Parties”) from any and all claims, liabilities, demands, or causes of action that may arise from my participation, including but not limited to personal injury, illness, death, property damage, or loss of personal belongings.
This release applies whether caused by negligence, conditions of the premises, acts of God, or otherwise.
3. Indemnification
I agree to indemnify, defend, and hold harmless the Released Parties from any claims, damages, liabilities, costs, or expenses (including attorney fees) arising out of my actions, omissions, or participation in the event.
4. Medical Consent
In the event of an emergency, I consent to Lumiere staff securing medical care, including calling 911, as necessary. I understand that I am solely responsible for any medical costs incurred.
5. Photography and Media Release
I grant Lumiere permission to use my image, likeness, and voice in any photographs, video, or media recordings taken during the event for promotional, advertising, or marketing purposes, without compensation.
6. Event Environment & Property
I understand this is an outdoor Christmas park subject to weather conditions, natural terrain, and the presence of wildlife or pests.
I acknowledge that Lumiere is not responsible for lost, stolen, or damaged personal property.
If food and beverages are consumed on-site, I assume full responsibility for any allergic reactions or related health issues.
If alcoholic beverages are sold or provided, I accept all risks related to consumption and its consequences.
7. Compliance with Rules
I agree to follow all posted rules, guidelines, and staff instructions while on the Lumiere premises. I understand that failure to comply may result in removal from the park without refund.
8. Ticket Policy
I acknowledge that tickets are non-refundable. Events may proceed in varying weather conditions, and Lumiere reserves the right to modify, postpone, or cancel activities due to weather, safety, or circumstances beyond its control without liability for refunds
9. Sexual Abuse Prevention Measures
Lumiere is committed to providing a safe environment and has implemented supervision and reporting protocols to ensure a secure workplace. I acknowledge that no prevention strategy is absolute and agree to report any inappropriate behavior to staff immediately.
10. Binding Effect
This waiver is binding upon me, my heirs, executors, administrators, successors, and assigns.
11. Severability
If any provision of this waiver is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
12. Governing Law
This waiver shall be governed by and construed under the laws of the State of Louisiana, and venue for any dispute shall be in DeSoto Parish, Louisiana.
13. Minors
If the participant is under 18, this waiver must be signed by a parent or legal guardian, who consents to the minor’s participation and agrees to all terms on their behalf.
Acknowledgment of Understanding:
I have read, understood, and agree to this waiver and release of liability. I understand that by signing this document, I am waiving certain legal rights, including the right to sue or initiate legal action. I sign voluntarily and of my own free will.
LUMIERE operates rain or shine and remains open under most weather conditions. However, if severe or dangerous weather creates unsafe conditions, we reserve the right to close the park.
If LUMIERE must close due to weather or any unforeseen circumstances, guests will be provided an opportunity to exchange their ticket for another date of equal value, subject to availability.
Your safety and the preservation of the magic of your experience will always remain our top priorities.
